MEPCO FAQ Guide

MEPCO (Multan Electric Power Company) which is a major electricity distributor in different regions of Pakistan such as Multan, Vehari and Khanewal. It is the company that supplies power to homes, businesses and industries . In addition, They are also responsible for answering MEPCO FAQs that confuse users. Most people getting old bills can be daunting while others cannot interpret their current bills due to various reasons. This can frustrate individuals who seek to monitor or comprehend their electricity consumption records and payments.

This article will highlight various issues that are commonly experienced by people regarding MEPCO services and MEPCO FAQs. By going through our write ups, consumers will be able to find solutions for these challenges thereby enabling them to understand their electricity invoices better as well as the procedures followed by MEPCO.

FREQUENTLY ASKED QUESTION (MEPCO FAQs)

All the MEPCO FAQs are given below which are being presented to every common citizen.

How can I check the status of my bill payment?
Any online application such as JazzCash or Easypaisa can be used to verify whether your latest bill has been paid. These apps also facilitate electricity bill payments.

I have a home connection, but now I want to start a shop on my premises, do I need to change the tariff?
Yes, however, only active connections and where the technical facility is available for tariff variation.
You will have to pay for:
If you got any benefit or subsidize on the cost of service connection while getting connected under current tariff
Cost of material needed for changing tariffs
Security difference at prevailing rates
My bill contains arrears but there are no outstanding dues from me. What should I do now?
If by mistake they included arrears, you can get it rectified and show them this bill receipt at sub-divisional office, customer service center or bank branch.
What is that defective meter reading reflected in my bills?
Faulty meters can be the reason for a meter assessment that is billed on consumption history of the same month last year.
I have not yet found my bill, How do I get my bill?
You can obtain your copy bill from official website of MEPCO.
How would I know my bill reference number that doesn’t have an old MEPCO bill?
Your past bills bear similar reference numbers. You can find it in any of your previous bills. You can check your old bills through CCMS by entering your registered mobile number if you don’t have a reference number.
What steps should I follow when applying for correction?
To correct the electricity bills contact 061-9220169.
Does mepco have its own information system?
MEPCO MIS is an online helpdesk that is available to Mepco employees.
Can we observe MEPCO electricity consumption by using the CNIC number?
No, it’s not possible to check with the CNIC number. You must use your reference number or consumer Id to access a web page which will display electricity billing information.
What should one do to deal with the problem of low voltage in a particular area?
You can get in touch with your closest SDO/XEN/SE and they will offer local assistance, if need be, and escalate the matter to MEPCO Head Office for further help.
I was disconnected because I did not pay my electricity bill. How can I get my connection back now that I have paid?
The disconnection order is lifted once all customers settle their outstanding arrears. The Reconnection Order (RCO) is authorized by CSO.
How can dangerous obstacles such as poles or wires be removed from in front of a gate or street??
Poles and Wires were established before any houses or roads were ever built within your vicinity. Please write to the person responsible for operations within your area. They would determine as to how much it might cost to eliminate these poles or wires. This payment has to be made by you if you want them shifted.
All arrears must be cleared by the consumers prior to reconnection incase of defaulting. In addition, he/she must sign an affidavit on stamp paper that supply could immediately disconnect again once any dues or current bills are unpaid.
Other than these papers, a security deposit on current rates is to be made while another agreement will be signed before reconnection is done. Supply shall be restored after the payment of the first installment and completion of all formalities.